Customer Reviews and Testimonials
Welcome to our reviews page. At Galaxy Plumbing, Heating & Air Conditioning, Inc., we value the feedback from our customers. It’s important for us to hear about your experiences with our services, as it helps us maintain our high standards of quality and customer satisfaction.
We had a gas leak at our home and the gas company understandably had to shut us off for our own safety. Of course this happened on a Friday around lunchtime and we had guests staying from England. I called a lot of plumbers and finally found Ori, from Galaxy Heating and Air. He was at my house within an hour, assessed the situation and gave me a price to trace and fix the leak. The following morning two of his guys, Miguel and Pablo showed up and worked diligently to trace the leak and then Ori proposed a repair solution. Amazingly they finished the repair in one day although we could not get the gas on until Monday.
Daniel at Galaxy Plumbing did a phenomenal job installing my Navien NPE-240A2 Tankless Water Heater. He is super knowledgeable and went above and beyond on making sure every little detail was taken care of during the install process. Highly recommend to anyone looking for great customer service & a solid product!
This company was professional from start to finish. Galaxy came out to replace two 18 year old a/c units with new energy efficient units. The work required replacing both the outside condensers and the heat exchangers in the attic, then charging the systems with refrigerant. They showed up on time with 5 employees and completed the job within six hours. In the process of getting one of the units up and running, Daniel- the team lead - found a damaged wall-type switch that was preventing one of the thermostats from working. The switch could have been a fire hazard and two other a/c companies who I had out earlier, failed to find the problem. Daniel replaced it at no additional charge.
I called for help on the morning of Christmas Eve and Daniel showed up and fixed my sink within 3 hours! He saved the day and was very professional and kind in the process. I will definitely work with them again if i have any other plumbing or hvac issues.
The team of Daniel and Ori are superb. Very rarely do you get trustworthy experts in AC/heating/water. Their team is amazing and always provides you with options and recommendations. It’s nice to know reliable, educated and sophisticated professionals. Recommend without any reservation!
Why Reviews Matter to Us
We believe that reviews are an essential part of our business. They provide us with valuable insights into how our services impact our customers’ lives and businesses. Reviews also guide us in refining our processes, enhancing our service offerings, and ensuring we meet your expectations every time. Our commitment to excellence is mirrored in the dedication we bring to every project, and customer reviews help us gauge our success in achieving this goal.
Sharing Your Experience
If you have utilized our services in the past, we would be grateful to hear from you. Your feedback not only helps us improve but also assists other potential customers in making informed decisions about our plumbing, heating, and air conditioning services. Sharing your experience contributes to our community by highlighting the importance of professional, reliable, and efficient service.
Gaining Insights from Feedback
We take your feedback seriously, using it as a tool to continually improve our services. Whether it’s positive reinforcement or constructive criticism, every piece of feedback is an opportunity for us to grow and better serve our community. This responsive approach to customer reviews is a fundamental part of our commitment to achieving the highest standards of customer satisfaction.
Our Pledge to You
Galaxy Plumbing, Heating & Air Conditioning, Inc. pledges to continue providing high-quality plumbing, heating, and air conditioning services to residents and businesses across LA County and Ventura County, CA. Your reviews play a crucial role in our journey, inspiring us to uphold our core values of integrity, professionalism, and excellence in every task we undertake. We look forward to hearing from you and adding your story to our long history of satisfied customers.